For Employers

1. How can I hire a Domestic Worker?

You can begin the process by filling up this form. A Pinkcollar Representative will get in touch with you within 2-3 days to talk you through the process and cost structure. To learn more, click here.

2. Am I eligible to be an Employer of a Domestic Worker?

Your eligibility depends on your immigration status. First, if you are a Malaysian citizen, or have a spouse who is a Malaysian citizen, then you will be automatically deemed eligible. Otherwise, your eligibility depends on what pass you hold and may vary based on a case by case basis. Contact us to speak to a Pinkcollar Representative who will determine your eligibility based on your situation.
Secondly, as per immigration requirements, your joint household income will need to be at least RM5,000/month, if you are seeking to hire your first Filipino Domestic Worker. If you are hiring your second Domestic Worker while you already have a Domestic Worker in employment, your joint household income may need to be higher. You will also be required to provide immigration with a valid reason to hire your second Domestic Worker.

3. How much will it cost to hire with Pinkcollar?

The cost of hiring with Pinkcollar will range from RM10,000 to RM12,000 depending on whether you are hiring locally or from the Philippines. For a full cost breakdown, please contact us.

4. How much do I have to pay for salary?

The minimum monthly salary for a Filipino Domestic Worker is USD $400 or RM 1,680 (fixed rate of conversion) according to Malaysian and Philippine authorities. However, if the Worker comes with more experience or recognised certifications in nursing, child care or elderly care, the Worker may negotiate for a higher salary.

5. How long does it take to hire a Domestic Worker?

The process of recruitment will take up to 3 months from the date you confirm a match.

6. Why does it take up to 3 months to hire a Domestic Worker?

We understand that it is a long process and here is why -- from the day you make a job offer, the Worker will have to travel from her province to Manila, where she will undergo a number of medical examinations, complete a 2 week pre-departure training and register her biometric before she is deemed eligible to work in Malaysia. Only when the Worker is deemed eligible (which may take up to a month or more), can the processing on the Malaysian side then begin. Submitting your application to Immigration and producing the calling visa in Malaysia can take up to 2-3 weeks.

Here are some common reasons causing delays:

  • Worker may fail one of her medical examinations
  • Worker may face personal issues that impede her availability to work abroad
  • Flight tickets during peak seasons can be expensive; and/ or
  • Immigration issues due to insufficient documents.
7. Do I have to pay for my Worker’s medical expenses?

The standard Contract of Employment provided by the Malaysian Immigration requires Employers to provide their Workers with adequate insurance coverage for medical treatment, hospitalisation, compensation and repatriation expenses. With Pinkcollar, this insurance is arranged by us and is covered in the full recruitment costs for your peace of mind.

Additionally, if your Worker falls ill, it is your duty as Employer to assist your Domestic Worker in seeking immediate medical attention at the nearest available clinic/hospital. The medical expenses incurred shall be fully-borne by you, the Employer, if it is not claimable by insurance. It is best to relieve your Worker of all chores and duties temporarily and to allow her sufficient rest until she recovers from the illness.

8. Am I required to pay for my Worker’s flights to travel to Malaysia?

You will be required to pay for your Worker’s flights only when the employment requires it. As an example, if the Worker is travelling from the Philippines to Malaysia for employment, you will need to pay for her flight from the Philippines to Malaysia. Your contract of employment with your Worker will also require you to pay for her repatriation expenses (flight back to the Philippines) at the end of her employment.

However, if your Worker decides to travel home over her annual leave, you are not required to pay for her flights.

9. Will there be any replacement if my Worker is unsuitable?

We believe that traditional ‘replacement/warranty policies’ offered by traditional maid agencies have failed to serve either the Employer or Worker. Due to this, Pinkcollar does not offer a Worker replacement policy. Instead, we provide all Pinkcollar Employers who are unsatisfied with their current match a 50% discount off the full recruitment costs of selecting and processing a new Worker with Pinkcollar.

10. How does Pinkcollar differ from other recruitment agencies?

As an ethical Domestic Worker recruitment service, we place the credibility of our service as our top priority. We ensure that any Worker placed in your home is properly-vetted and is legal. To that end, we strive to operate on a transparent basis to offer a better service to Employers and a fairer placement to Workers. This includes providing you with a seamless experience with full cost disclosure and no hidden fees. We also provide a quality aftercare to help you establish a long-lasting and trusting work relationship with your Worker. To learn more, click here.

For Domestic Workers

1. How do I find a job through Pinkcollar?

You can sign up to be a Pinkcollar Worker by filling up this form. A Pinkcollar Representative will get in touch with you within 2-3 days to ask about your experience and your expected salary. To learn more about what it means to be a Pinkcollar Worker, click here.

2. Am I eligible to work as a Domestic Worker in Malaysia?

According to Malaysian Immigration requirements, you will need to:

  • Be female
  • Be aged between 21-45 years old
  • Own a valid passport with at least 15 months of validity (Pinkcollar recommends that applicants’ passports have at least 3 years of validity remaining)

If you are currently in the Philippines, you will also have to pass both your in-province and pre-departure medical examinations before you are eligible to work in Malaysia.

3. How much is the monthly salary minimum for Filipino Domestic Workers in Malaysia?

The minimum month salary for Domestic Workers is USD $400 or RM 1,680 (fixed rate of conversion) according to Malaysian and Philippine authorities. Agencies and Employers are strictly not allowed to pay you less than this. If you have prior experience as a Domestic Worker, or recognised qualifications in nursing, child care and/or elderly care, you will be able to negotiate for a higher salary.

Employers are also required to provide you with suitable living accommodation, adequate meals or a food allowance, and full-coverage insurance abroad -- so you do not have to worry about these extra expenses.

4. Will I get any rest days?

As a Pinkcollar Worker, you will be granted paid annual leave of fifteen (15) days and one (1) rest-day per week. Most Employers will allow you to leave on Saturday after lunch, and come back to the residence on Sunday night. However, if you are required by your Employer to work on your rest day, you will be compensated RM65 for every rest day worked.

5. Do I have to be based in Malaysia to register on the Pinkcollar website?

No, you can be in the Philippines or anywhere else in the world, as long as you are Filipino and wish to work in Malaysia as a Domestic Worker.

6. Do I have to pay any fees to Pinkcollar?

No. The Pinkcollar service is completely FREE for you.

7. Where is the location of employment if I apply with Pinkcollar?

The location of your employment will be in Malaysia.

8. How long is the standard employment term?

Your standard employment term as a Domestic Worker will be two (2) years.

9. Why should I choose Pinkcollar instead of other recruitment agencies?

Pinkcollar believes in representing Workers and Employers equally. We ensure that you are matched with responsible employers and households. Pinkcollar Workers benefit from direct communication with potential employers and access to full details about the placements offered to them.

While you work abroad, Pinkcollar provides aftercare support and conducts regular safety checks, including providing a personal counselor for every Worker and an emergency phone hotline. On your days off, Pinkcollar Workers have access to affordable education and additional skills-training, so you can continue learning and improving as you work.

10. Can Pinkcollar assist me if I want to change Employers in Malaysia?

Pinkcollar can only help you change Employers if you are within your first year of official employment under your current Employer. The starting date of your official employment corresponds to the date your work permit was first issued. For example, if you started your official employment in Malaysia on 1 July 2018, your permit can be transferred to another Employer anytime before 1 July 2019 (before your first Work Permit expires). If this is the case for you, you will need to request for your current Employer to sign a No Objection Certificate, so that we can assist you in finding a new Employer and satisfactory work placement in Malaysia.

However, if you have exceeded your first year of official employment as a Domestic Worker in Malaysia, we will unfortunately be unable to assist you in transferring your work permit to another Employer. If this is the case for you, Pinkcollar recommends that you request to terminate your work contract and return to the Philippines first, and re-apply for a work visa from the Philippines under a new Employer via the full-processing route, to avoid facing any unwanted immigration risks.